Customer Supportive Executive

To adapt this job description for a Customer Support Executive role in Pune, the key changes involve adjusting the required Language Proficiency, significantly increasing the Salary Range to match the metropolitan cost of living and IT/BPO market, and slightly broadening the expected Technical Skills.

Here is the revised job description tailored for Pune:

📞 Customer Support Executive (Pune Location)

We are looking for a friendly, dedicated, and detail-oriented Customer Support Executive to join our team in Pune, Maharashtra. The ideal candidate will be pivotal in handling customer inquiries, resolving issues efficiently, and ensuring an excellent, positive service experience for every customer across all communication channels.

Key Responsibilities

• Respond to customer calls, emails, and chat messages promptly and professionally.
• Provide accurate and comprehensive information about products, services, and company policies.
• Handle complaints, troubleshoot issues, and manage escalations to ensure high customer satisfaction and retention.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and feedback in the CRM system.
• Coordinate seamlessly with internal departments (e.g., Technical, Sales, Operations) to ensure timely and effective resolutions.
• Follow up with customers to ensure their queries are completely resolved and service expectations are met.

Qualifications & Skills

• Any Degree or Diploma (Freshers with exceptional skills and professional demeanor are welcome).
• Excellent communication skills in English (verbal and written) and Hindi. (Note: Marathi or another regional language is a bonus, but English and Hindi are standard requirements for Pune’s BPO/IT sector.)
• Proficiency in basic computer applications (MS Office Suite, Google Workspace) and CRM software (e.g., Salesforce, Zoho, Zendesk).
• A strong problem-solving attitude, patience, and empathy while dealing with customers.
• Prior customer service experience, especially in a call center or technical support environment, is a significant advantage.

Compensation & Benefits (Aligned with Pune’s Market)

Perks & Work Environment

• Competitive Salary Package and potential for performance-based bonuses.
• Comprehensive On-job Training and mentorship programs.
• Clear Career Growth Path within the customer service or operations department.
• Friendly, supportive, and multicultural work environment located in a key Pune business area (e.g., Hinjewadi, Kharadi, or Magarpatta).