IT Support Technician

To effectively adapt this IT Support Technician job description for Pune, the core changes involve raising the expected Salary Range to align with the competitive IT sector in the city, specifying a higher proficiency in key Technical Skills (like cloud or virtualization), and updating the Benefits to reflect corporate standards.

Here is the revised job description tailored for Pune:

🖥️ IT Support Technician / Helpdesk Specialist (Pune)

We are seeking a skilled, motivated, and highly professional IT Support Technician to join our technical operations team in Pune, Maharashtra. The ideal candidate will be responsible for maintaining robust computer systems, providing prompt troubleshooting and resolution of technical issues, and delivering exceptional day-to-day IT support to ensure seamless business operations.

Key Responsibilities

• Install, configure, and maintain computer hardware, peripherals, operating systems (OS), and essential business applications.
• Troubleshoot and resolve Level 1 and Level 2 issues related to network connectivity (LAN/WAN/VPN), systems, printers, email, and proprietary applications with minimal downtime.
• Execute regular preventative maintenance checks, system performance monitoring, and timely software/OS patching and updates.
• Monitor network performance and implement basic security protocols to ensure data integrity and system reliability.
• Provide technical support and training to staff members on IT best practices and new software implementations.
• Maintain accurate IT asset records and manage the inventory of hardware and software licenses.
• Coordinate effectively with external vendors or service providers for specialized IT-related needs.

Qualifications & Technical Skills

• Education: Diploma, B.Tech, B.E., or B.Sc. in Computer Science, Information Technology, or a related technical field.
• Experience: 1–3 years of experience in a desktop support or helpdesk role is preferred. (Freshers with relevant certifications and a strong foundation are encouraged to apply).
• Core Skills:
  • Demonstrable expertise in Hardware and Software troubleshooting.
  • Strong knowledge of TCP/IP networking fundamentals, including basic configuration of routers, switches, and Wi-Fi access points.
  • Proficiency in managing and supporting Windows 10/11 and basic familiarity with Linux or macOS.
  • Excellent communication (English and Hindi) and advanced problem-solving skills.
  • Basic knowledge of Active Directory (User/Group management) and Office 365/Google Workspace administration.
• Preferred Skills (Highly valued in Pune’s IT Market):
  • Familiarity with Virtualization technologies (e.g., VMware, Hyper-V).
  • Experience with ticketing systems (ITIL framework knowledge is a plus).

Compensation & Benefits (Aligned with Pune’s Market)

Perks & Work Environment

• Competitive salary package and potential for annual performance bonuses.
• Significant Professional Growth and Learning Opportunities (including support for industry certifications like CompTIA A+ or CCNA).
• Supportive and collaborative work environment within a growing IT-focused organization.
• Health benefits and standard corporate policies.